Proficiency Level 1
Describes basic features, capabilities, and components of VOIP technologies.
Highlights major benefits and challenges of implementing VOIP.
Identifies major VOIP infrastructure hardware, software and networking components.
Explains basic administration and security requirements for using VOIP.
Proficiency Level 2
Participates in the development or support of VOIP applications.
Reports common problems and support challenges with the usage of VOIP.
Monitors network performance and optimizes network traffic; troubleshoots network problems.
Follows procedures for backup and service restoration after outages.
Interprets technologies and consideration for the mobile VOIP environment.
Proficiency Level 3
Designs VOIP encryption, associated security-related technologies, features and services.
Delivers multimedia services for a variety of VOIP applications and services.
Evaluates the interrelations of VOIP Infrastructure hardware, software and networking components.
Discusses bundling and packet wrapping for VOIP conversations.
Compares and contrasts alternative VOIP connections methods and associated services and costs.
Executes standard interoperability tests as well as functional testing on a regular basis to ensure VOIP operations.
Proficiency Level 4
Subject Matter Expert
Leads the design and implementation of VOIP for multiple applications across the enterprise.
Discusses existing and planned FCC regulations; predicts potential actionable items.
Promotes the use of VOIP for public carrier networks, the Internet, and private enterprise intranet.
Elaborates on marketplace experiences and plans of major providers and makes recommendations.
Develops and enhances best practices; establishes and monitors performance benchmarks.
Provides leadership in VOIP and network elements; reviews vendor bulletins and emergency software defect notifications.