Proficiency Level 1
Describes facilities and building blocks used in transport networks.
Explains key protocols and standards for data transmission.
Identifies the key concepts and features of transport data networks and services.
Understands Service Level Agreements (SLAs) and acceptable level of performance.
Proficiency Level 2
Support the operation of L1 transport data services.
Diagnoses and develops remediation plan for a variety of network problems.
Explains and interprets key metrics and parameters for monitoring transport performance.
Interprets system PM data as well as results from L1 test sets and protocol analyzers.
Understands SLAs and acceptable level of performance.
Proficiency Level 3
Shares experiences with operating, maintaining and supporting transport data services across multiple networks.
Develops successful resolutions to critical or network wide events.
Compares and contrasts analog and digital transport data services.
Leads RCA investigations.
Successfully organizes problem solvers and stakeholders for high-impact problems.
Captures and communicates lessons learned from a problem-solving effort.
Proficiency Level 4
Subject Matter Expert
Demonstrates in-depth knowledge of the transport data services across diverse networks.
Establishes and monitors performance metrics; addresses performance problems.
Orchestrates the resolution of high-impact and cross-functional problems.
Provides scripts to automate proactive monitoring solutions.
Plays a contributing role on policies, standards, strategy and best practices for transport services.
Monitors industry for innovations in transport technologies; makes recommendations.