Proficiency Level 1
Explains the main concepts behind local networks’ (voice, data, video) capabilities.
Describes current telecommunications capabilities and addresses problems in field.
Collects requirements and needs from clients to ensure understanding and quality service.
Identifies installation tools and telecommunication equipment.
Proficiency Level 2
Demonstrates knowledge of installed local networks, devices and links to remote networks.
Debugs equipment using basic functions and features of major network components.
Monitors and addresses the performance of running applications on the network.
Maintains carrier technologies such as digital, telephone and fiber optics.
Evaluates planned network changes; addresses their potential impact in day-to-day operations.
Proficiency Level 3
Designs and implements critical networks, pipelines, router technologies and services.
Delivers network support, management and administration services.
Supervises the use of installed bridges, routers and gateways.
Trains others on network, voice, data and video architecture and components.
Proposes telecom changes while anticipating migration and contingency issues.
Manages new and emerging telecom platforms, carriers and connectivity considerations.
Proficiency Level 4
Subject Matter Expert
Contributes to the implementation of networking technologies and services training.
Leads in the development of network architecture and configuration management practices.
Devises standards and directives for use in telecommunications technologies and services.
Develops vehicles to inform clients of the impact and expected benefits in major upgrades.
Consults with team leaders and key clients on network services, facilities and interconnectivity issues.
Predicts industry trends and marketplace experiences in telecommunication services.