Proficiency Level 1
Explains the basic concepts behind effective technical documentation.
Describes basic writing standards and procedures of technical writing.
Identifies available delivery alternatives (e.g. paper, on-line) in the local environment.
Highlights the characteristics of excellent and poorly composed documentation.
Proficiency Level 2
Implements technical documentation standards, guidelines and best practices.
Prepares written text and layout of materials according to required outlines and specifications.
Completes and maintains technical reference documents.
Coordinates and constantly updates system operations, installations, service manuals, and help documents.
Uses the major features, functions and facilities of an automated documentation tool.
Proficiency Level 3
Designs and implements formal methodologies for producing documentation.
Establishes and references best practices for existing and planned tools and delivery vehicles for proper documentation.
Supervises the analysis, design and data collation on large documentation initiatives.
Manages cost items in producing and maintaining documentation.
Conducts training on alternative documentation delivery mechanisms, tools and techniques.
Collaborates with support function managers, the product management team, and design engineers with writing projects.
Proficiency Level 4
Subject Matter Expert
Provides insight into multiple documentation tools, techniques and delivery mechanisms.
Leads the design and development of high-impact, wide-audience documentation systems.
Plays a leadership role in supporting the analysis, design and development of a documentation solution.
Monitors the effectiveness of existing tools and techniques and implements improvements.
Directs the design and production of a full spectrum of written technical materials.
Predicts industry and marketplace trends regarding documentation tools and techniques.