Proficiency Level 1
Identifies primary product quality areas, indicators, and measures.
Reviews major activities associated with ensuring quality in products.
Locates and reviews documentation and user manuals for usability, accuracy and completeness.
Cites examples of poor quality and associated implications.
Proficiency Level 2
Works with a specific methodology for testing and quality assuring of technology products or services.
Creates and executes Approval For Use (AFU) test plan and test cases.
Describes in detail quality evaluation tools and techniques such as walkthroughs and inspections.
Effectively manages vendor Action Item Register and timely resolution of maintenance requests (MRs).
Proficiency Level 3
Provides insight into the full spectrum of approaches for quality assuring of technology products/services (i.e. software, hardware and/or systems).
Coordinates execution of test plans, including resources, strategy, schedules, processes and tools.
Ensures compliance with target architecture guidelines; cites examples of non-compliance.
Explains key integration issues, including Operational Support System (OSS) and Back-office Support Systems (BOS).
Assesses overall product/system readiness from quality perspective vs.
time to market considerations.
Consults on quality metrics and benchmarks; assess QA contribution.
Proficiency Level 4
Subject Matter Expert
Demonstrates in-depth experience with implementation of programs for software quality assurance.
Compares and contrasts Six Sigma, ISO 9000, or Baldridge methodologies.
Monitors organization and industry experience and identifies improvement opportunities.
Directs development of quality guidelines, policies, procedures, and benchmarks.
Works with organization’s executives to establish appropriate approach to quality management.
Assesses and communicates the relationship between QA and the organization’s bottom line.