Process Management

Process Management

Proficiency Level 1
Basic Understanding

Explains differences between a process and a project.

Describes key business processes in own area.

Identifies process management initiatives in own area.

Interprets process flow diagrams.

Proficiency Level 2
Working Experience

Walks through steps, decisions, measurements, dependencies and hand-offs for a specific process.

Creates process flow or work flow diagrams.

Identifies and monitors common process bottlenecks.

Employs process flows, cycle time, process time and waste concepts as appropriate.

Documents types of process decisions and potential impact of each decision.

Proficiency Level 3
Extensive Experience

Demonstrates a thorough understanding of a major process flow, its components and issues.

Helps others learn the tools and techniques for process value analysis.

Makes the business case for new processes, including their cost-benefit ratios.

Carries out process evaluation, diagnosis, and optimization.

Synchronizes the efforts of, and resource requirements for, several teams within a process.

Possesses knowledge of tools and techniques for designing and implementing new processes.

Proficiency Level 4
Subject Matter Expert

Interprets and communicates process management data for complex problems.

Consults on process optimization approaches, tools, and techniques.

Removes obstacles and barriers to process improvement.

Creates mechanisms for regular process reviews and continuous process improvement.

Plays a leading role in business process definition and supporting infrastructure.

Monitors marketplace for process ideas, new tools, and best practices.

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