SS7 Signaling Technologies

SS7 Signaling Technologies
Proficiency Level 1 Basic Understanding Cites examples of common network problems and resolutions. Describes SS7 engineering principles. Highlights the purpose of and common use of Access Control Lists and variable subnet masking. Understanding of IP Protocols, Service Applications and Multicast. Proficiency Level 2 Working Experience Works with design and implementation of signaling architectures. Demonstrates proficiency ...

Telecom Regulatory Environment

Telecom Regulatory Environment
Proficiency Level 1 Basic Understanding Describes basic aspects of the current regulatory environment. Explains the nature and purpose of agencies and legislation that affect telecommunications. Describes major regulatory issues and considerations. Discusses locally relevant reporting while examining associated requirements. Proficiency Level 2 Working Experience Reviews administrative processes and makes sure they are in compliance with ...

RAN Engineering

RAN Engineering
Proficiency Level 1 Basic Understanding Ability to identify and resolve basic software related anomalies. Ability to identify and resolve performance related issues. Ability to isolate and perform system level hardware troubleshooting. Knowledgeable in basic call processing functionalities and be able identify any deviation from the standard. Proficiency Level 2 Working Experience Knowledgeable in provisioning and ...

OSI 7-Layer Model

OSI 7-Layer Model
Proficiency Level 1 Basic Understanding Explains the basic concept of layered communications and network architecture. Identifies the seven layers, their primary functions and associated principles. Describes the basic process and communications among the layers. Knows how to locate standard documents that describe the model and 7- layer standards. Proficiency Level 2 Working Experience Participates in ...

E911 Engineering

E911 Engineering
Proficiency Level 1 Basic Understanding Describes the major functions and features of E911 services. Highlights processes and tools used to engineer and maintain E911 system Names key legal and regulatory requirements associated with E911. Reviews major components and how they relate to each other. Proficiency Level 2 Working Experience Works with implementing and supporting E911 ...

Business Orientation

Business Orientation
Proficiency Level 1 Basic Understanding Explains concepts of P&L, budgets, capital vs. operating expenses, expense tracking, etc. Articulates the value proposition for one or more of the organization’s products or services. Demonstrates prudence in the use of company property and resources. Describes how the organization makes money and the values in doing so. Proficiency Level ...

Customer Support Operations

Customer Support Operations
Proficiency Level 1 Basic Understanding Describes major service offerings and responsibilities of customer support staff. Identifies major activities performed by operations support staff. Explains planned changes and their impact on the operations environment. Compiles a list of characteristics of a well-run call center. Proficiency Level 2 Working Experience Participates in the day-to-day operations of a ...

Broadcast Engineering/Video Technician

Broadcast Engineering/Video Technician
Proficiency Level 1 Basic Understanding Describes the application of the latest audio and video compression technology. Describes the basic principles of satellite communication and its application in the broadcasting system. Identifies standard audio and video instrumentation measurements. Lists common methods of using technology for audio and video quality control and improvement. Proficiency Level 2 Working ...

Core Business Tools

Core Business Tools
Proficiency Level 1 Basic Understanding Identifies the organization’s core business tools, systems and/or applications. Knows basic elements and benefits of business tools supported within own area. Notes the purpose and major functions or services supported by core business tools. Locates and uses relevant documentation for these core business applications. Proficiency Level 2 Working Experience Identifies ...

Data Analysis Tools

Data Analysis Tools
Proficiency Level 1 Basic Understanding Identifies the scope and features of data analysis tools. Lists commonly used data analysis tools (e.g. WebFocus and Excel). Documents the key uses and benefits of diverse data analysis tools. Collects updated data analysis tools from industry publications. Proficiency Level 2 Working Experience Conducts a variety of data analysis projects, ...

Element Management System (EMS)

Element Management System (EMS)
Proficiency Level 1 Basic Understanding Describes the essence of the FCAPS model; lists other relevant frameworks. Discusses Northbound and Southbound EMS or tooling interfaces, protocols, functionality, requirements and operational considerations. Highlights the systems and applications for managing network elements and their key functions. Understands Service Path concepts and cites examples of operational considerations. Proficiency Level ...

Product Installation and Support

Product Installation and Support
Proficiency Level 1 Basic Understanding Describes the available options for product service and support. Documents standard procedures and tasks for technology product installation. Explains the roles and responsibilities of field support and customer staff. Identifies resources and requirements needed for initial product installations. Proficiency Level 2 Working Experience Works with the installation and support of ...

Project Management

Project Management
Proficiency Level 1 Basic Understanding Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Describes the key objectives, phases and deliverables of a current project. Identifies project management tools and requirements within own function. Proficiency Level 2 Working Experience Under guidance, plans and estimates simple projects. Assists in ...

Process Management

Process Management
Proficiency Level 1 Basic Understanding Explains differences between a process and a project. Describes key business processes in own area. Identifies process management initiatives in own area. Interprets process flow diagrams. Proficiency Level 2 Working Experience Walks through steps, decisions, measurements, dependencies and hand-offs for a specific process. Creates process flow or work flow diagrams. ...

Quality Management

Quality Management
Proficiency Level 1 Basic Understanding Explains the purpose and limitations of quality management. Defines quality management concepts. Accesses organizational resources that enable quality management. Cites examples of organizational quality management initiatives. Proficiency Level 2 Working Experience Works with quality assurance methods, tools and techniques. Adheres to organizational quality management processes and practices. Uses quality evaluation ...

Software Product Testing

Software Product Testing
Proficiency Level 1 Basic Understanding Identifies basic types of testing for software products. Describes common errors that are uncovered by product testing. Identifies key activities and deliverables of a test plan. Describes the roles of various organizational units in the testing process. Proficiency Level 2 Working Experience Conducts functional and performance testing on aspects of ...

System Testing

System Testing
Proficiency Level 1 Basic Understanding Describes the various components of system testing used by the organization. Explains the importance of thorough system testing prior to implementation. Identifies common errors that occur in standard system testing activities. Documents the standard processes and procedures involved in system testing. Proficiency Level 2 Working Experience Tests system components for ...

Operating Systems and Environments

Operating Systems and Environments
Proficiency Level 1 Basic Understanding Identifies major types of operating systems and platforms. Describes major functions and features of operating systems. Names major industry players and products. Lists major professional publications, associations and information sources. Proficiency Level 2 Working Experience Identifies major types of operating systems and platforms. Describes major functions and features of operating ...

Technical Writing / Documentation

Technical Writing / Documentation
Proficiency Level 1 Basic Understanding Explains the basic concepts behind effective technical documentation. Describes basic writing standards and procedures of technical writing. Identifies available delivery alternatives (e.g. paper, on-line) in the local environment. Highlights the characteristics of excellent and poorly composed documentation. Proficiency Level 2 Working Experience Implements technical documentation standards, guidelines and best practices. ...

Sniffer

Sniffer
Proficiency Level 1 Basic Understanding Attends training on the use of Sniffer products. Describes basic concepts of the Sniffer Distributed solution using relevant language. Describes common causes of network problems. Tells others how and where to get answers to questions about Sniffer features and functions. Proficiency Level 2 Working Experience Works with all basic Sniffer ...