Proficiency Level 1
Describes the basic functions and services of the network operations function.
Follows relevant processes and procedures to ensure the effectiveness and efficiency of network operations.
Cites the application of various functions and skills for network operations.
Identifies major activities and resources involved in network operations.
Proficiency Level 2
Participates in the support of specific production networks.
Applies appropriate policies and regulations to network operations.
Performs activities involving identification and notification of network outages.
Addresses and resolves current problems in network operations.
Maintains network service relationships with existing and new clients/customers.
Proficiency Level 3
Develops and manages various network programs.
Coaches others on organizational network practices and regulations.
Trains others on the operation of multiple and diverse interconnected networks.
Optimizes existing work processes and management systems for effective and smooth running network operations.
Oversees the development of potential customer relationships.
Communicates effectively with clients on relevant network services and issues.
Proficiency Level 4
Subject Matter Expert
Manages the continuous, effective and efficient operations of the communications network.
Establishes network operations practices, standards, measurements and reporting requirements.
Implements network service policies and negotiates realistic and satisfactory service level agreements.
Devises and enforces procedures for network startup, access, abnormal conditions, etc.
Monitors and consults others on network performance, capacity and reliability.
Leads on the establishment and maintenance of network contingency and disaster recovery plans.