Proficiency Level 1
Describes the major functions and features of E911 services.
Highlights processes and tools used to engineer and maintain E911 system Names key legal and regulatory requirements associated with E911.
Reviews major components and how they relate to each other.
Proficiency Level 2
Works with implementing and supporting E911 systems.
Maintain SCOUT database and ensure it accurately reflects network configuration.
Describes the tools for managing changes to call/location routing in MPC and switch translations.
Discusses performance management facilities, considerations and key benchmarks.
Describes the voice and location information flow through/across networks.
Proficiency Level 3
Demonstrates expertise with designing, implementing and supporting multiple E911 systems.
Oversees the E911 recertification process.
Coordinates trials and manages implementation.
Elaborates on the network architecture and operation of 911 system including routing, MPC and SMLC functionality.
Discusses and shares experiences with designing and implementing new E911 Phase 2 requests.
Elaborates on product strengths and weaknesses vis-à-vis competitive products.
Proficiency Level 4
Subject Matter Expert
Demonstrates in-depth knowledge of implementing E911 services in multiple and complex environments.
Works with vendors to develop product requirements and roadmap.
Develops best practices and standards.
Defines and monitors metrics for successful network performance and levels of service.
Monitors and communicates vendor and market trends, directions and experience.
Promotes planned product enhancements and migration strategies.