Project Management

Project Management
Proficiency Level 1 Basic Understanding Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Describes the key objectives, phases and deliverables of a current project. Identifies project management tools and requirements within own function. Proficiency Level 2 Working Experience Under guidance, plans and estimates simple projects. Assists in ...

Process Management

Process Management
Proficiency Level 1 Basic Understanding Explains differences between a process and a project. Describes key business processes in own area. Identifies process management initiatives in own area. Interprets process flow diagrams. Proficiency Level 2 Working Experience Walks through steps, decisions, measurements, dependencies and hand-offs for a specific process. Creates process flow or work flow diagrams. ...

Quality Management

Quality Management
Proficiency Level 1 Basic Understanding Explains the purpose and limitations of quality management. Defines quality management concepts. Accesses organizational resources that enable quality management. Cites examples of organizational quality management initiatives. Proficiency Level 2 Working Experience Works with quality assurance methods, tools and techniques. Adheres to organizational quality management processes and practices. Uses quality evaluation ...

Software Product Testing

Software Product Testing
Proficiency Level 1 Basic Understanding Identifies basic types of testing for software products. Describes common errors that are uncovered by product testing. Identifies key activities and deliverables of a test plan. Describes the roles of various organizational units in the testing process. Proficiency Level 2 Working Experience Conducts functional and performance testing on aspects of ...

System Testing

System Testing
Proficiency Level 1 Basic Understanding Describes the various components of system testing used by the organization. Explains the importance of thorough system testing prior to implementation. Identifies common errors that occur in standard system testing activities. Documents the standard processes and procedures involved in system testing. Proficiency Level 2 Working Experience Tests system components for ...

Operating Systems and Environments

Operating Systems and Environments
Proficiency Level 1 Basic Understanding Identifies major types of operating systems and platforms. Describes major functions and features of operating systems. Names major industry players and products. Lists major professional publications, associations and information sources. Proficiency Level 2 Working Experience Identifies major types of operating systems and platforms. Describes major functions and features of operating ...

Technical Writing / Documentation

Technical Writing / Documentation
Proficiency Level 1 Basic Understanding Explains the basic concepts behind effective technical documentation. Describes basic writing standards and procedures of technical writing. Identifies available delivery alternatives (e.g. paper, on-line) in the local environment. Highlights the characteristics of excellent and poorly composed documentation. Proficiency Level 2 Working Experience Implements technical documentation standards, guidelines and best practices. ...

Sniffer

Sniffer
Proficiency Level 1 Basic Understanding Attends training on the use of Sniffer products. Describes basic concepts of the Sniffer Distributed solution using relevant language. Describes common causes of network problems. Tells others how and where to get answers to questions about Sniffer features and functions. Proficiency Level 2 Working Experience Works with all basic Sniffer ...

Wide Area Networks

Wide Area Networks
Proficiency Level 1 Basic Understanding Describes the basic concepts and features of Wide Area Networks (WANs). Explains the effects and benefits of using WANS. Identifies the basic types of connection and terminology used in WANs. Outlines available services and operational requirements for installed WANs. Proficiency Level 2 Working Experience Conducts routine maintenance on hardware and ...

Software Installation and Support

Software Installation and Support
Proficiency Level 1 Basic Understanding Describes major activities performed by software support staff. Describes the current and planned releases or versions of local software components. Explains the roles and responsibilities of software vendors and clients. Identifies key steps and practices in software installation and maintenance. Proficiency Level 2 Working Experience Participates in installing or upgrading ...

Scripting Tools and Languages

Scripting Tools and Languages
Proficiency Level 1 Basic Understanding Differentiates between major types of scripting languages, such as JavaScript, VBScript and XUL. Explains syntax and basic constructs of a scripting language. Explains the basic concepts and terminology of scripting tools. Gathers sources for public domain and vendor-supplied script libraries. Proficiency Level 2 Working Experience Applies a scripting and display ...

Problem Management

Problem Management
Proficiency Level 1 Basic Understanding Describes goals, objectives, and responsibilities of staff members in problem management. Identifies commonly occurring types of problems addressed by support staff. Describes problem reporting and escalation practices. Differentiates problems and incidents; cites examples of each. Proficiency Level 2 Working Experience Tracks and resolves common types of service related problems. Documents ...

Software Release Management

Software Release Management
Proficiency Level 1 Basic Understanding Describes the format and contents of a ‘release notes’ document. Explains basic concepts of the need and rationale for upgrading software. Explains the business impact of releasing defective products. Identifies the tools used for managing the release of different versions of a product. Proficiency Level 2 Working Experience Helps deploy ...

Software Engineering

Software Engineering
Proficiency Level 1 Basic Understanding Identifies current and prior design and development successes and failures in the organization. Identifies major activities associated with delivering new release of or enhanced software product. Names the organizational business units that have input into the engineering process. Summarizes the overall process for developing a new product. Proficiency Level 2 ...

Storage Area Networks

Storage Area Networks
Proficiency Level 1 Basic Understanding Describes basic fiber channel concepts, functions and terminology. Identifies basic components and configurations of fiber channels. Documents basic procedures for SAN/NAS administration. Explains storage area networks as well as related computer and network interfaces and protocols. Proficiency Level 2 Working Experience Assists in deploying storage area networks in a homogeneous ...

Testing

Testing
Proficiency Level 1 Basic Understanding Cites examples of common errors and tests designed to detect them. Describes types of application testing and respective goals and objectives. Highlights the roles and responsibilities of testing teams, management and end-users. Names key phases and deliverables of a testing process. Proficiency Level 2 Working Experience Works with a specific ...

Transport Data Services

Transport Data Services
Proficiency Level 1 Basic Understanding Describes facilities and building blocks used in transport networks. Explains key protocols and standards for data transmission. Identifies the key concepts and features of transport data networks and services. Understands Service Level Agreements (SLAs) and acceptable level of performance. Proficiency Level 2 Working Experience Support the operation of L1 transport ...

Virtual Private Networks (VPNs)

Virtual Private Networks (VPNs)
Proficiency Level 1 Basic Understanding Lists the basic concepts and terminology of networks. Identifies major features and facilities of virtual private networks. Describes major problems and security considerations. Explains current or planned uses of VPNs in own organization. Proficiency Level 2 Working Experience Participates in the implementation or support of simple, point-to-point VPNs. Utilizes all ...

Mobile Operating Systems and Platforms

Mobile Operating Systems and Platforms
Proficiency Level 1 Basic Understanding Identifies major components and facilities of a mobile operating environment. Describes main features and functions of mobile technologies and devices. Names common toolkits for mobile software development. Lists major vendors and relevant reference manuals and information sources. Proficiency Level 2 Working Experience Identifies major components and facilities of a mobile ...

Microwave Technologies

Microwave Technologies
Proficiency Level 1 Basic Understanding Demonstrates understanding of IP Protocols, Service Applications and Multicast. Explains the basics of wave transmission, RF and Signaling techniques. Identifies basic engineering principles associated with implementing microwave technologies. Lists common microwave equipment used at cell sites and its function. Proficiency Level 2 Working Experience Works with implementing and supporting microwave ...