IP Routing and Protocols

IP Routing and Protocols
Proficiency Level 1 Basic Understanding Describes basic IP concepts and functions. Describes the OSI seven-layer model and the relevant IP-related protocols. Understands common transport-layer protocols utilizing IP (TCP, UDP, RUDP, etc.). Configures and operated basic IP networks on common commercial router/ and switch platforms (Cisco, Juniper, ALU, etc). Proficiency Level 2 Working Experience Understands multi-AS ...

Network Performance Management

Network Performance Management
Proficiency Level 1 Basic Understanding Identifies major factors and physical components that contribute to network performance. Lists types of tools used in network performance management tasks. Identifies own organizational network service strengths and weaknesses. Describes circumstances that cause performance degradation and bottlenecks. Proficiency Level 2 Working Experience Provides support to technical problems and issues that ...

Performance Measurement and Tuning

Performance Measurement and Tuning
Proficiency Level 1 Basic Understanding Describes basic concepts and features of performance metrics in database, network, hardware and software systems. Describes circumstances that cause performance degradation and bottlenecks. Explains reporting and record-keeping procedures. Identifies components contributing to system performance. Proficiency Level 2 Working Experience Monitors the performance of specific system components. Works with installed software ...

Power Supply / System Design

Power Supply / System Design
Proficiency Level 1 Basic Understanding Identifies major components and features of hardware power supply/systems devices. Describes the development processes and procedures of power supply/systems design. Explains the differences between switching and linear power supply/systems models. Cites examples of good and bad power supply/systems designs. Proficiency Level 2 Working Experience Participates in power supply/systems design for ...

Quality Assurance and Testing

Quality Assurance and Testing
Proficiency Level 1 Basic Understanding Identifies primary product quality areas, indicators, and measures. Reviews major activities associated with ensuring quality in products. Locates and reviews documentation and user manuals for usability, accuracy and completeness. Cites examples of poor quality and associated implications. Proficiency Level 2 Working Experience Works with a specific methodology for testing and ...

Reliability Engineering

Reliability Engineering
Proficiency Level 1 Basic Understanding Cites examples of the business impact from poor product reliability and availability. Compiles a list of common tools and techniques to measure reliability and availability. Describes the concepts and principles of reliability engineering. Identifies different types of testing procedures used in reliability engineering. Proficiency Level 2 Working Experience Maintains an ...

Risk Management

Risk Management
Proficiency Level 1 Basic Understanding Identifies major categories of business risks. Describes potential consequences associated with specific examples of business risks. Describes key issues and benefits of risk management practices. Makes use of organizational resources for risk avoidance and management. Proficiency Level 2 Working Experience Implements or manages risk management for own area. Documents the ...

SS7 Signaling Technologies

SS7 Signaling Technologies
Proficiency Level 1 Basic Understanding Cites examples of common network problems and resolutions. Describes SS7 engineering principles. Highlights the purpose of and common use of Access Control Lists and variable subnet masking. Understanding of IP Protocols, Service Applications and Multicast. Proficiency Level 2 Working Experience Works with design and implementation of signaling architectures. Demonstrates proficiency ...

Telecom Regulatory Environment

Telecom Regulatory Environment
Proficiency Level 1 Basic Understanding Describes basic aspects of the current regulatory environment. Explains the nature and purpose of agencies and legislation that affect telecommunications. Describes major regulatory issues and considerations. Discusses locally relevant reporting while examining associated requirements. Proficiency Level 2 Working Experience Reviews administrative processes and makes sure they are in compliance with ...

RAN Engineering

RAN Engineering
Proficiency Level 1 Basic Understanding Ability to identify and resolve basic software related anomalies. Ability to identify and resolve performance related issues. Ability to isolate and perform system level hardware troubleshooting. Knowledgeable in basic call processing functionalities and be able identify any deviation from the standard. Proficiency Level 2 Working Experience Knowledgeable in provisioning and ...

OSI 7-Layer Model

OSI 7-Layer Model
Proficiency Level 1 Basic Understanding Explains the basic concept of layered communications and network architecture. Identifies the seven layers, their primary functions and associated principles. Describes the basic process and communications among the layers. Knows how to locate standard documents that describe the model and 7- layer standards. Proficiency Level 2 Working Experience Participates in ...

E911 Engineering

E911 Engineering
Proficiency Level 1 Basic Understanding Describes the major functions and features of E911 services. Highlights processes and tools used to engineer and maintain E911 system Names key legal and regulatory requirements associated with E911. Reviews major components and how they relate to each other. Proficiency Level 2 Working Experience Works with implementing and supporting E911 ...

Business Orientation

Business Orientation
Proficiency Level 1 Basic Understanding Explains concepts of P&L, budgets, capital vs. operating expenses, expense tracking, etc. Articulates the value proposition for one or more of the organization’s products or services. Demonstrates prudence in the use of company property and resources. Describes how the organization makes money and the values in doing so. Proficiency Level ...

Customer Support Operations

Customer Support Operations
Proficiency Level 1 Basic Understanding Describes major service offerings and responsibilities of customer support staff. Identifies major activities performed by operations support staff. Explains planned changes and their impact on the operations environment. Compiles a list of characteristics of a well-run call center. Proficiency Level 2 Working Experience Participates in the day-to-day operations of a ...

Broadcast Engineering/Video Technician

Broadcast Engineering/Video Technician
Proficiency Level 1 Basic Understanding Describes the application of the latest audio and video compression technology. Describes the basic principles of satellite communication and its application in the broadcasting system. Identifies standard audio and video instrumentation measurements. Lists common methods of using technology for audio and video quality control and improvement. Proficiency Level 2 Working ...

Core Business Tools

Core Business Tools
Proficiency Level 1 Basic Understanding Identifies the organization’s core business tools, systems and/or applications. Knows basic elements and benefits of business tools supported within own area. Notes the purpose and major functions or services supported by core business tools. Locates and uses relevant documentation for these core business applications. Proficiency Level 2 Working Experience Identifies ...

Data Analysis Tools

Data Analysis Tools
Proficiency Level 1 Basic Understanding Identifies the scope and features of data analysis tools. Lists commonly used data analysis tools (e.g. WebFocus and Excel). Documents the key uses and benefits of diverse data analysis tools. Collects updated data analysis tools from industry publications. Proficiency Level 2 Working Experience Conducts a variety of data analysis projects, ...

Element Management System (EMS)

Element Management System (EMS)
Proficiency Level 1 Basic Understanding Describes the essence of the FCAPS model; lists other relevant frameworks. Discusses Northbound and Southbound EMS or tooling interfaces, protocols, functionality, requirements and operational considerations. Highlights the systems and applications for managing network elements and their key functions. Understands Service Path concepts and cites examples of operational considerations. Proficiency Level ...

Product Installation and Support

Product Installation and Support
Proficiency Level 1 Basic Understanding Describes the available options for product service and support. Documents standard procedures and tasks for technology product installation. Explains the roles and responsibilities of field support and customer staff. Identifies resources and requirements needed for initial product installations. Proficiency Level 2 Working Experience Works with the installation and support of ...