Network and Internet Security

Network and Internet Security
Proficiency Level 1 Basic Understanding Describes common network and Internet security threats and violations. Describes key features of installed network and Internet security systems. Documents the differences among intranet and Internet security issues. Lists commonly used tools and technologies for monitoring the network’s Internet and security force. Proficiency Level 2 Working Experience Works with network ...

Network Operations

Network Operations
Proficiency Level 1 Basic Understanding Describes the basic functions and services of the network operations function. Follows relevant processes and procedures to ensure the effectiveness and efficiency of network operations. Cites the application of various functions and skills for network operations. Identifies major activities and resources involved in network operations. Proficiency Level 2 Working Experience ...

VoIP Technologies

VoIP Technologies
Proficiency Level 1 Basic Understanding Describes basic features, capabilities, and components of VOIP technologies. Highlights major benefits and challenges of implementing VOIP. Identifies major VOIP infrastructure hardware, software and networking components. Explains basic administration and security requirements for using VOIP. Proficiency Level 2 Working Experience Participates in the development or support of VOIP applications. Reports ...

Virtualization Tools & Technologies

Virtualization Tools & Technologies
Proficiency Level 1 Basic Understanding Describes the major functions and features of virtualization tools and technologies. Describes virtualization architectures and techniques and suitability to purpose. Identifies major tools and technologies used for maintenance, troubleshooting, security and system monitoring. Explains virtual machine services, interfaces and abstraction architectures. Proficiency Level 2 Working Experience Manages and operates basic ...

Network Administration

Network Administration
Proficiency Level 1 Basic Understanding Compiles a list of network record-keeping and reporting requirements relevant to own area. Describes the basic network configuration and its associated security considerations. Explains basic concepts related to administration activities in association with managing networks. Identifies available and planned network support services. Proficiency Level 2 Working Experience Employs commonly used ...

Competency: IP Services

Competency: IP Services
Proficiency Level 1 Basic Understanding Describes IP services and basic applications in a telecom or enterprise network. Lists common IP based hardware and software components. Highlights the purpose of and common use of Access Control Lists and variable subnet masking. Cites examples of common network problems and associated resolutions. Proficiency Level 2 Working Experience Works ...

Networking / Communications Hardware

Networking / Communications Hardware
Proficiency Level 1 Basic Understanding Describes the basic concepts and components of a network environment. Documents communications hardware standards, polices and guidelines for the organization. Identifies how the physical network diagram is developed using architectural blueprints. Describes the types of networks used in accordance with geographic area (i.e. LANs or WAN’s). Proficiency Level 2 Working ...

Network Engineering

Network Engineering
Proficiency Level 1 Basic Understanding Understands basic concepts associated with network engineering, planning and architecture. Lists the activities involved in network engineering, planning and methods and processes (M&Ps). Identifies common network engineering challenges and problems. Describes major methods and processes associated with network engineering. Proficiency Level 2 Working Experience Participates in the network engineering design ...

Network Architecture

Network Architecture
Proficiency Level 1 Basic Understanding Explains the basic concepts associated with network architecture. Identifies the major activities involved in network architecture. Cites the application of various techniques and tools for network architecture. Describes industry standards, policies or rules related to network architecture. Proficiency Level 2 Working Experience Follows industrial regulations before and during all network ...

Emerging Technologies

Emerging Technologies
Proficiency Level 1 Basic Understanding Identifies the main features and functions of new technologies for business applications. Describes key initiatives and challenges in applying new technologies to organizational environments. Identifies the main features and functions of new technologies for business applications. Describes key initiatives and challenges in applying new technologies to organizational environments. Cites examples ...

Fault / Network Incident Management

Fault / Network Incident Management
Proficiency Level 1 Basic Understanding Cites examples of common and recurring incidents. Describes goals and objectives of the fault/incident management function. Explains incident notification, roles, responsibilities and authorities for those involved in the Incident Management process. Reviews the fault/incident management process including triage, protocols and procedures Proficiency Level 2 Working Experience Operates an event management ...

Technical Troubleshooting

Technical Troubleshooting
Proficiency Level 1 Basic Understanding Explains the underlying concept of using a systematic approach to solve technical problems. Describes problem identification, reporting and escalation procedures. Identifies available resources and support systems for troubleshooting. Able to resolve common technical problems. Proficiency Level 2 Working Experience Cites specific technical problems and which processes and tools to leverage ...